Privacy Policy

1. Introduction

IVF Finder ("IVF Finder," "we," "us," or "our") operates an online platform that connects patients with fertility clinics and consultants worldwide. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, create an account, or use any of our services.

By accessing or using IVF Finder, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your name, email address, password, and optionally your phone number, country of residence, and profile photo.
• Clinic & Consultant Profile Data: If you register as a clinic or consultant, we collect business information including clinic name, address, contact details, accreditations, treatment offerings, pricing information, staff details, and uploaded images.
• Inquiry Messages: When you send an inquiry to a clinic or consultant through our platform, we collect the content of your message, your contact preferences, and any health-related information you choose to share.
• Reviews & Ratings: If you submit a review, we collect the review text, ratings, treatment details, and any other information you include.
• Contact & Support Data: When you contact us directly, we collect your name, email, and the content of your communication.

2.2 Information Collected Automatically

• Device & Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, clinic comparisons, and referral/exit pages.
• Location Data: Approximate geographic location derived from your IP address.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the IVF Finder platform and its features.
• To facilitate communication between patients and clinics or consultants via inquiries.
• To create and manage your account, including authentication and security.
• To display clinic and consultant profiles, reviews, and ratings to other users.
• To provide personalized clinic recommendations and AI-powered matching.
• To send administrative notifications such as account confirmations, inquiry updates, and service changes.
• To analyze usage patterns, improve our services, and develop new features.
• To prevent fraud, enforce our terms, and ensure the security of our platform.
• To comply with legal obligations and respond to lawful requests.

4. Cookies & Tracking Technologies

IVF Finder uses cookies and similar technologies to enhance your experience, analyze traffic, and serve relevant content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use essential cookies for site functionality, analytics cookies (such as Google Analytics) to understand how visitors use our site, and functional cookies to remember your preferences. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

5. Third-Party Services

We may share your information with the following categories of third-party service providers:

• Analytics Providers: Such as Google Analytics, to help us analyze website usage and improve our services.
• Hosting & Infrastructure: Cloud service providers that host our platform and store data securely.
• Payment Processors: For processing clinic subscription payments securely. We do not store full payment card details on our servers.
• Email & Communication Services: To send transactional emails, notifications, and inquiry messages.
• Authentication Providers: If you choose to sign in using a third-party provider (e.g., Google), we receive basic profile information from that provider.

We do not sell your personal information to third parties. We only share data with third parties as necessary to provide our services or as required by law.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing our agreements).

Inquiry messages and review content may be retained in anonymized form even after account deletion to maintain the integrity of clinic profiles and community content. Analytics data is retained in aggregated, non-identifiable form indefinitely.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure password hashing, regular security assessments, and access controls limiting personnel access to personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data under the General Data Protection Regulation (GDPR) and other applicable privacy laws:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing of your personal data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

9. Children's Privacy

IVF Finder is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at [email protected].

10. International Data Transfers

As a global platform, your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your personal data is protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. For significant changes, we may also notify you via email or a prominent notice on our website. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: